Among many things, the CELPIP exam is required to migrate to Canada if you are going to try for The English language. So I am writing about the exercises you will have on it. One of the exercises CELPIP has is to write a complaint letter about a purchase you made. So here it is how I did.

The letter must have a clear structure. According to some little research on Google, the best structure is the following:

  1. Background
  2. Problem
  3. Solution
  4. Warning (optional)
  5. Closing

This letter must be polite and try to avoid questions such as "Why?", as this is not helpful to get your goal done.


This section will put the reader in context. It needs to be short and go straight to the point. For example, I am writing to inform you about the delayed delivery of order 999999 which was paid last March 21st, 2016.


Here you give all the facts and relevant information you have. This will help the person who is taking your complaint to have all the tools to review what is happening. Depending on the kind of problem, you can put the effect of this problem. For example, On March 21st, 2016, we purchased on your website a set of dog massaged devices under order number 9999999. The payment was made with a VISA credit card (termination 1234). It is now May 2nd, 2016 and the package has not arrived; I don't have any communication from you about this matter, not even a tracking number. The website claims to deliver all purchases in less than 30 days within Canada. Without this device, our old and beloved pet will have problems with walking as he is 12 years 12-year-old dog.


Propose a solution to your problem. It is a polite way to give a second chance. For example, Please send the tracking number as soon as possible.


This is optional and it depends on how the situation is. For example, Otherwise, we will look for another vendor, ask for a refund and complain to the authorities of possible fraud.


Be polite and finish on good terms. For example, I look forward to hearing from you.